Duplicate invoice numbers?

Question

Why does MYOB AccountRight create duplicate invoice numbers for different transactions to different customers?

Genreve_S · Answer

Hi @zaqwsx3,

Thanks for sharing the screenshot, that certainly does add workload for correcting the invoice nubers.. It looks like the invoice numbering has gone out of sequence, which is why the same number can show on different invoices.

Try these steps:

* Go to Setup > Preferences > Sales and make sure Warn for duplicate invoice numbers is turned on.
* If you use quotes or orders, also check Setup > Sales Numbering, as this can affect the next invoice number used.
* When you create the next invoice, type the next correct invoice number in manually before saving it.
* You may need to do that for the next few invoices until the numbering starts following the right order again.

If it still keeps happening after that, it would be best to contact support so they can check what’s causing the numbering to reset. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,

Genreve