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Can not print or attach open orders

FrankZhang

Since yesterday, we could not print directly through MYOB or no attachment in the emails we sent, then we found it only happens when we tried to print or attach the open orders (yellow). The closed orders(blue) are fine. Could someone help?

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Accepted answers

PB77

Hi Princess

Thanks for getting back to me.

We can print orders now since the most recent MYOB update this week however when our team tries to email orders from MYOB, the attachment is still sometimes missing. Occasionally it works, but the issue is intermittent.

I can confirm that our printers are working fine. Thanks

All comments

Tony

Hello PB77,

We had the some problem trying to email orders from our desktop version. The lovely people @ MYOB asked us to run all these different options regarding our printers, ( including bashing them) which proved pointless. Upon investigating ourselves we came up with the following fix. Link attached, I hope this helps with fixing your problem / issue.

https://www.myob.com/au/support/myob-business/business-settings/forms/sending-emails/sending-emails-using-microsoft-outlook?productview=Desktop

PB77

Hi Princess

We lodged a support ticket several weeks ago but have yet to receive any response.

Today we updated MYOB, hoping it would resolve the issue and allow us to email orders through MYOB again. Instead, the problem has become even worse. Not only are we still unable to email orders from MYOB, but we can no longer print from MYOB either.

This issue is now seriously impacting our daily operations, and we urgently need assistance. Could someone please investigate this as a priority? If the issue cannot be resolved remotely, please arrange for a technician to visit our office in Silverwater, NSW. We would also appreciate an update on the status of our original support ticket.

We've now been waiting for several weeks without any communication and would appreciate a prompt response.

Thank you.

PB77

Hi Sai

Can you please help?

I've tried contacting your team, but no one has been able to assist. This issue has been occurring since the recent MYOB update and is becoming very frustrating.

This issue is significantly impacting my efficiency, and I've had to work overtime each day because of the inconvenience.

This morning I can print new orders for a short period (around 30 minutes), but then the issue occurs again.

Could someone please investigate this as a priority and provide a solution as soon as possible?

FrankZhang

Thanks Sai

Same to below, I tried to clear the cache but did not help. Also tried MOCA, but had been waiting for 2+ hours and no response.

PB77

Hi Sai

I tried but doesn't work

Isaiah_C

Hi everyone,

Thanks for flagging this. If this is only happening on open orders, it’d be worth clearing the AccountRight cache first, as cached data can sometimes cause odd printing or attachment issues. You can follow the steps here: Clearing the AccountRight cache

If it’s still not working after that, the best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look.

Regards,

Sai

PB77

Same here! Have you solved it? Thanks

Tony

Since the 2026.5 update this morning, our staff can't print any sales orders / packing slips. In either the MYOB created forms, or our own customized forms. We can print under the Purchasing, Payroll, Just not Sales. Any help would be appreciated. ( Using Desktop online ). If we log in as Web Browser then it will print sales order, but not Packing slip. Thoughts please people.