Bank reconciliation no longer reconciles and no error found

Crompton

This is not the first time that this has happened to me, i have now identified this as being caused from a recent upgrade.

I have several bank accounts that I reconcile and now one of them no longer balances, which it did prior to the recent upgrade.  It is like a receipt of funds has gone missing from the reconciliation, it is not showing as unpresented it just no longer reconciles.  This is not the first client it has happened to. 

 

I can't spent the hours I spent on the previous client trying to work out what has happened.

 

MYOB what is the fix for this please, or does anybody else have a fix for it????

 

forever hopeful

 

Sandy 

Isaiah_C

Hi @Crompton,

 

Sorry you’ve had this happen again, especially if the account was balancing before the recent upgrade. If a transaction looks like it’s dropped out of the reconciliation and it’s not showing as unpresented, this is something our support team will need to look into a bit more closely in the file. The best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They’ll be able to look into the file more closely and check what’s happened in the reconciliation.

 

Regards,

Sai