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Cannot Login

SBC1

Hi, This has been happening for weeks, spent hours with support, still cannot login. Can someone please help? Account Right

Open MYOB

Open a Company file

Click on company name

2FA box appears

Open email window to get 2FA

Back to MYOB - get "You're not signed in yet" Photo attached

Around and around in this circle....

I've cleared cache etc etc

Please help........thank you

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Accepted answers

The_Doc

Hi Folks

The Registry hack works every - but you have to be administrator - open registry....... if not administrator you will be asked for admin password.

Go to

HKCU [current_user] and drill down to software/classes/ ... find entry myob-arl and delete or rename to .old

Close registry - do not delete, change this entry in any other hive - only current_user

Close registry - MYOBs ......

Some people argue it doesn't work - it has worked consistently for me, my clients, my server with multiple users....... consistently it fixes it.

The only difference needed was going into a users logon on my server - opening registry by inputting administrator username and password - sometimes I had to change this users properties to administrator - go back in as this user then do the registry fix..... sometimes only 1 user on this server needed the registry hack... however, in 100% cases this has fixed this problem.

This has now happened twice with rollout 2026.4 and then 2026.5

On my home laptop I am the administrator so hack worked 100% first time.

Folks, this hack seem to work every time - if it isn't working for you it is a permission problem for registry changes not that the hack doesn't work.

However, if it doesn't work for you, sorry haven't had this case yet; perhaps a total re-install might work but I would delete all Registry entries of myob-arl - a thought.

The Doc

All comments

Electcables

We had a computer that defaulted to Internet Explorer (who new that was still a thing!)

Had to change default browser to Edge in Windows settings.

ruthmcgormanman

I've tried Edge and Chrome but it doesn't work on either.

BJ3

Also maybe try turning your ad blocker off and test.

BJ3

Just a thought. Why not try changing your default browser in Windows settings to a different browser? ie if your current is default is Chrome, change to Edge or vice versa. Then try to open AccountRight. It will try to open in the new default browser rather than the other.

This might just break the deadlock. If it works it must be a browser issue. If it doesn't it must be an MYOB issue.

After the test you can just put the default back to how you prefer.

Lidg123

For me it started on the 18th right after the update. Though i have also logged a security issue as can login to my.myob though will not show products or any billing etc and like its been hacked. Been using accountright plus for years now so not as if its a new sign up. Extremely disappointing as unable to get through to anyone when I have a product thats supposed to give priority support.

ruthmcgormanman

I've tried this more than 20 times and it doesn't work in our situation. There's got to be something else that's causing the browser authentication to not reach the MYOB app.

Lidg123

I have done all that and nothing changes. This needs urgent rectification

ruthmcgormanman

Same thing is happening for our team using AccountRight SE. Been like that since 15 June 2026. Support requested lodged but no response yet. No support sessions available to book. So am now searching here to try and find a solution.

Lidg123

similar issue happening to me i have removed cache, tried to reinstall on 2 desktops and tried to force a login with a link i seen on another thread about HKey. tried both chrome and edge and restart> I really need help @MYOBjv as nothing works and its end of financial year

Marlyse

This kept happening to me. Don't close anything - just go back to the browser window and press Try Again.

Grey screen disappears and MYOB opens

brunob

Hi @SBC1 ,
Jsut to mak sure you have done some checks that may take you out of this:
- download and install the latest Accountright from our downloads page. Often a fresh intall address this
- If the above does not work:

try to download and install the Server Edition on the same page above. This often fixes if you are having registery keys stuck
change your default broswer

Let me know how it goes. You are welcome to DM me a case number so I can ask the team to have a look for you

AmandaMYOB

Hey @SBC1

I am following up with the team for you now. Will come back to you with an update as soon as I have more information.