SSO issues

Question

Okay for something that was supposed to make signing into MYOB simpler it's driving my nuts!  I thought under the new system when you signed in at the start of the day that was it, no further 2FA or password entry.  It seems every time my computer goes to sleep it's a roll of the dice as to whether MYOB will start or crash.  The other day out of the 8 times my computer came out of sleep mode MYOB only worked once (must've rolled snake eyes).  The other 7 times it crashed.  Of those 7 restarts it only restarted once without 2FA or password requirements.  2 times it required just the password and the other 4 times it required both password and 2FA.  Is anyone at MYOB able to explain why this is happening?  Because there's absolutely no consistency to what is happening.

Aside to this I don't send the crash reports, as the first time I did that it slagged the computer and I had to do a hard restart.  So I untick the 'send report to MYOB' box every time it crashes.

Genreve_S · Answer

Hi Sarc,

Sorry for the delayed response. From how you’ve described it, this does seem like it could be connected to your device going into a deeper sleep state rather than staying in a lighter sleep mode.

If Windows drops or resets part of the sign-in session while the device is asleep, that can lead to the software asking you to sign in again when it wakes up.

If you’re comfortable giving it a try, I’d recommend following a Windows guide for disabling deep sleep or hibernation on the device and then testing whether the sign-in prompts settle down.

If that doesn’t help, it’d be best to get an IT professional to check the device’s power and sleep settings, as those can vary between machines and Windows setups.

Hopefully that points you in the right direction.

Regards,
Genreve

Sarc · Answer

BJ3 thanks for the advice, but none of the sleep settings in Windows seem to make any difference.  This week on my Surface Pro tablet it seemed to be better.  It managed to come out of sleep with no issues half the time, the other half needed to sign in again with only the password (no 2FA this time).  The desktop computer has been about the same.

BJ3 · Answer

Sounds like it might be a local issue Sarc.  Apart from sometimes having to sign back in when opening a webpage that needs an MYOB login my desktop version of AccountRight stays open all day (even after 1hr lunch), plus I usually have two open at once.  My computer often goes to sleep while I'm doing other things.

Could your computer be going into a deep sleep (like hard drives etc).  Maybe try playing with the sleep settings and see if that helps?

Here are my settings