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Back up offline is not available v2026.5

MJBook

When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup (this is not showing). I always back up offline for all my clients - this needs to be rectified URGENTLY. MYOB is starting to have many issues and faults.

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Genreve_S

Hi @Wendy_R.

I can understand why you’re upset. If you’ve always kept a copy of your file on your PC, this change would feel like a big loss of control.

From AccountRight 2026.5, offline backups are no longer available in the PC edition.

If you want to keep using the file in current versions, it’ll need to be moved online. If you already have older offline backups, they can still be opened in 2026.5 Server Edition.

Regards,
Genreve

Wendy_R

I'm done with MYOB, been a customer since before 2000, I have had enough.
All im wanting is to back up my files to my PC and to have control over my own invoicing.

We have a simple business with no employees and I dont need all this added stress.
Over the last 6 months everything has changed and I dont have control over my files anymore.
I'm moving to another server who can give me that.

IDE

What is frustrating is that MYOB continually makes changes without asking the Members if the majority of them want it, or dont want it and give customisable options for those that don't. The online payments feature should have been an option you could turn on IF you want it (not automatically turning on without consent) and the Offline Backup option being removed is beyond disappointing. I feel that is possibly so you can feather your own nest financially if a Backup needs to be restored, so it can only be done by you and charged to do so ? I could go on but I wont. MYOB, consider all the users, not a minority and give options to customise to suit each business. Changes should be what Users want, not what suits you, or you "think" they want.

A customer for almost 30 years and some of the changes you have made without taking into consideration how it will affect many Businesses is in my opinion, very unprofessional.

The_Doc

Hi @dirkfielding

We on this forum hear about issues like this and our experiences over the years resonate to awful situations like this...... we really understand.

Having said that, and now I am putting on my Devil's Advocate hat, we have to be careful in assuming that the perpetrator, MYOB, was to blame or at fault - we do not have the full text of the argument for both sides.

I have been a user, Certified Consultant partner for a long time - I am also a developer and from the perspective of security and getting data out of a clients file, or posting it - the security is ultra tight, with further security being added 1 Sept 26.

As for breaches from the front end and people being locked out of their file - the lock outs happen, a lot, but getting into someone's - it has happened I believe and supplier bank accounts were changed to send money to other than the supplier - that actually was before 2FA or MFA became mandatory - but the action by MYOB to fix this was rapid.

Has MYOB had a data breach, yes - type MYOB data breach into Google and a payroll incident comes up in 2019 - 7 years ago - but it was handled and fixed rapidly....... and in security terms 2019 was a whole different end game than 2026.

So, what am I dribbling on about .... far comment and I take that on the chin because I am not trying to say whether MYOB is at fault or not - there is always context and as the saying goes ' many a horse thief were hanged on circumstantial evidence' - i.e. the aggrieved were hasty in their judgement and that is my point...

We cannot win this argument by posting negative comments (hastily or otherwise) - forgive me @dirkfielding I am not saying your event is of little impact - we hear you, we get angry with MYOB for you, we would like this fixed for you (and @Mike_MYOB has given you a pathway forward to take this complaint) ... what I am saying is please focus on the issue of MYOB we don't want you to do our back-ups - (whether for trust reasons or not) - but we have our own business rules to apply, not your business rules; please give us back a feature that is irreplaceable no matter how much lipstick you apply.

Whether we trust you or not is not relevant, actually, some users don't, I don't - not because you can't be trusted, but because the business rules we chose as an Australian business reporting to ATO, ISO accreditation, our clients (if publicaly listed) dictate how we backup data - and that MYOB is our democratic right.

Once again, @dirkfielding, my apology if I appear to be deflecting from your serious event - I am not - all I am saying is that if we are to win this argument fairly, we must offer up bona fide evidence to support our argument, and should we dip below this minimum standard MYOB will simply not be held accountable for this appalling, untimely change.

For your bad timing of rolling out this change, MYOB, that is not in debate - the jury has long ago passed judgement. Ironically, for you MYOB, the timing suggests poor judgement is in this mix.

Please, please listen to the shrill cries from your army of users, developers, accountants, bookkeepers, etc - we do not need you to look after our backups - it can only go wrong as time will tell.

The Doc

Veejays

@dirkfielding I'm so sorry to hear this has happened to you and even worse, that you are having no support from MYOB. This is exactly why an offline backup is necessary.

Do you have a offline backup? I hope so! I'm not sure if this would work but if it were me, this is what I would try.. instead of waiting for MYOB. Can you create a new company file from scratch and restore your data from your backup? It will mean that you will have to input all your transactions since the backup and I know it's the worst time of year to have that additional work to do but at least you would be able to process transactions in the meantime. If it won't let you have a new company with the same name or ABN, I'd ask MYOB to give you a new license number and work with that. Might have to be a bit creative

Hoping that this all gets resolved for you very quickly!

Mike_MYOB

Hi @dirkfielding , Im sure there is more context here that is missing rather than just "MYOB gave my data file to someone else"
That being said, this definitely sounds like a security concern which we treat seriously.
You can head to myob.com/security where you can report any security concerns (like this) and a specialised team will be able to help you right away.
Security cases do not join the standard support queues which currently have high wait times so this will ensure you can get help right away.

dirkfielding

Guys this is my first time here and my experience that all must know about. This is what can happen when you can not back up copy off line. MYOB gave the data file for my company to another person. MYOB gave them administrator rights so we have been locked out of our data file. Its basically shut our company down. We cannot pay tax, superannuation or invoice our clients. We can not meet any of our statutory obligation s to the ATO. I lodged a complaint nearly 4 weeks ago and have received no response. I rang yesterday and was put on hold for 3 hours. If have ever had any concerns about cloud based security of your MYOB files or the Files of your clients you are justified never to trust MYOB. Any sugestions please let me know as I'm getting desperate. It's a mjor data breach by MYOB. Sure they have gone cloud based but their security and internal systems have not caught up with there IT platforms

MJBook

Mike, why should it be an Oversight in Premier? If it is available in Premier now (leave it) and make this available in the Plus version, too.

Re-instate the offline back up feature!

camvas_myob

Thank you for the information.

However, we should not have to pay for an additional subscription or service simply to back up our own data on our devices or pay another fee just to obtain a copy of data that already belongs to us. We believe users should have reasonable access to back up and retrieve their own data without incurring extra costs.

MYOB should reconsider its decision to eliminate the offline backup option. Maintaining the ability for customers to create and store their own local backups provides greater control over their data, supports business continuity, and offers an important safeguard independent of cloud services.

Mydataxport

Hi @MJBook @camvas_myob @Veejays @The_Doc @RDU

For anyone who needs a separate copy of MYOB records outside MYOB’s own online backup process, MyDataXport may be worth looking at.

It does not reinstate MYOB’s offline backup feature and it does not create a MYOB restore file. MYOB remains the live accounting system.

What MyDataXport does is export MYOB data and attachments into cloud storage controlled by the business, such as Google Drive, OneDrive, or Dropbox.

That can help where a business wants to keep its own independent archive for EOFY records, ATO/IRD record keeping, audit history, cancelled subscriptions, migrations, or access to supporting documents and attachments later.

We are now active and listed on the MYOB App Marketplace.

Disclosure: I’m connected with MyDataXport.

MYOB App Marketplace listing:
https://www.myob.com/au/apps/mydataxport

More information:
https://www.mydataxport.com

camvas_myob

This is not acceptable!

We want control of our own data, including the ability to maintain offline backups of files stored online. Removing that level of control creates unnecessary risk and uncertainty for businesses.

MYOB, why the stubbornness? At the very least, customers should have been been allowed to complete and finalise the FY2026 financial year—including finalising payroll—before any changes affecting data access or backup capabilities were enforced.

Instead, this has created unnecessary stress during one of the busiest and most critical times of the financial year. Businesses rely on stability at year-end, not disruptive changes that limit access to their own records.

We need a practical solution that restores customer control over business data, including the ability to maintain reliable OFFLINE BACKUPS. Customers should never be placed in a position where they are entirely dependent on online access to their own financial records.

Surely this can be achieved if there is the will to do so. We are not asking for the impossible—only for a practical solution that gives customers reasonable control over their own data while continuing to use your cloud services.

RDU

This is not acceptable - FULL STOP - surely can't be legal?

Mike_MYOB

Hi @NelleWright , report packs via the browser provide comprehensive options for exporting data from your file - this can be done while you still have access to the file before you cancel your subscription.

It is also an option to request a server backup retrieval from MYOB which would provide the same outcome as doing an offline backup. This is a chargeable service at $49.95.

Given the age of your file and the timing of this change, I would assume that you have a recent offline backup for the 13 year history of your file anyway, so exporting recent data from report packs, or opening your file in Server Edition and taking an offline backup* will be great options.

*Please note that opening your file in Server Edition to take a backup will not work long term if customers have had their file in PC edition 2026.5 or beyond. There is a final patch to SE planned for this week which will make SE fully offline (and therefore be unable to open a file that has been in PC 2026.5).

NelleWright

Hi Mike

I have a query in regards to this - as you are aware as per our other chat that we are closing one file - I went to back that file up today so we will have the 13 years of history it holds and it backed up online - as per your email thread above.....if this file is closed and I need to access a back up of data but we havent got a subscription for that anymore....how does that work with ATO 7 years requirement and the fact that the owner's of this financial information shouldnt have to request it from anywhere...its theirs. If the subscription is closed - is all information lost? If its not - where is the file going to kept and 150% accessible to the owners of this information?

Mike_MYOB

Hi @toip , please send me a private message with your case number and I will see if there is any way that I can help.

toip

Hello Mike. How do I get you or someone else there to respond to my support requests: I have been waiting since Jun 1 to have an issue with not being able to get my company file on line.

Mike_MYOB

Hi @MJBook , MYOB employees represent us, regardless of their name and where they are located. There is no reason to request an 'Australian' representative.

Offline backups operate on the same technology that supports operating a file offline. As AccountRight PC 2026.5 no longer supports working offline, this also means it no longer supports an offline backup.

As per my reply above, and another here, the reasons for needing an offline backup are now solved by modern enhancements to software.

If an offline backup is still important to you, then you can request a server backup retrieval from MYOB.
The best thing to do you be to take a point in time online back up, name it FY26 (or whatever works for you) and then request a copy.
There is currently a fee for this service of $49.95, but if you read my linked post, you can hopefully start to consider the new way of working with an online file/backup system.

Mike_MYOB

Hi @Dylemma - the question is why do you always back up to a thumb drive?

I can absolutely see why this was necessary in the past, with older technology, and older processes (eg emailing a copy of a backup to your accountant, or being unable to view previous financial years).

But this isn't a requirement anymore with modern solutions like inviting your accountant into the online file, and viewing previous years via the browser.

The online backup is automatic, once every 7 days, while still giving you the ability to take a point in time backup at any time you want. You're covered without having to think about it.

Dylemma

This is just rediculous.....come on MYOB....get your act together. Surely it's a simple tweak on your back end to reinstate this feature! You're just creating more stress for everyone already struggling with end of year processes. Nearly everyone will tell you that, although you back up to servers and/or cloud, you also ALWAYS back up your end of year reports on a thumb drive - nobody relies purely on cloud or server back ups alone. Please put this feature back where it belongs - in our own hands.

MJBook

URGENT ATTENTION REQUIRED

It is now the End of Financial Year and the urgency is Payroll FY2026 and finalising previous financial year/s. MYOB is now hindering this process too, as we can't back up offline. MYOB needs to URGENTLY action this request to reinstate OFFLINE BACKUP.

QUESTIONS FOR MYOB:

Are there any Australian representative that can action this? Overseas people use Western names so I don't know where Amanda is located? Where are the programmers located, Australia, Philipines, USA etc?

MJBook

I had phoned MYOB about the offline use of a file that doesn't need to use payroll, bank feed etc. I was told to download 2026.4 SE and that I could use this version and not to upgrade and it will be OK. I works.

NOW TO THE ISSUE OF BACKING UP OFFLINE - We require ONLINE files to be BACKED UP OFFLINE to our own/CLIENT'S computer systems. These are our/clients DATA files and I can't find legally where you can withhold our data files (and MYOB holds it is for only 90 days). We are paying for MYOB subscription to use your accounting package only. Clients who have their OWN CLOUD BACK UP SYSTEM for their computers require their files to be backed up onto their own computer NOT MYOB. This needs to be RECTIFIED or else everyone will start to look elsewhere. Amanda, you need to listen to the people and get this rectified. The way I read it was only about using MYOB offline not eliminating OFFLINE BACK UPS for online files. I have spent so much time on the phone trying to find a way to change the files that I have upgrade to 2026.5 so I can use the BACKUP OFFLINE. I can't finalise financial years and close, as I am not prepared to proceed until I have a local back up to our/their computer. Your online chat assistant is USELESS as it just kept directing the process to Set up, preference, security and guess what it's not there???? Many people work on weekends, as I do and the online chat assistant is NO HELP. On Monday, I spent 1.5 hours on the phone with one of your assistants who said I could downgrade back to 2026.4, I was sceptical, as I had never known that files can be downgraded and 1.5 hours later be told it can't be done! We pay good money for our subscriptions to MYOB and need OFFLINE BACKUPS TO BE REINSTATED.

Veejays

This post relates to clients who were storing their data offline. We have been storing our data online for years but we back up to a secure location that isn't MYOB, for security purposes (having been let down by MYOB in the past). This post doesn't mention that you are going to remove manual backup access for clients whose data is stored online (which is what you have done). This needs to be rectified. We don't want automatic back ups because we want to be able to have a restore point for important milestones (like EOFY, etc). We also want to be able to store that backup on a different server to MYOB, so that our back up isn't lost if the MYOB server crashes or is hacked. Taking away this facility was not advised to clients who were already online and there will be a large number who are just as unhappy as us.

AmandaMYOB

Hey @MJBook

Offline backups are no longer available with the latest version of MYOB AccountRight. We announced these changes last month, you can check out the post here.