preparing BAS function is not working

Question

Subject: Issue with BAS Download Function

Hi everyone,

I usually use this function to download a filled-in copy of the BAS, which allows me to quickly check the numbers before submitting. However, it's not working for some reason. I have returned the BAS for four entities.

Can anyone confirm if they are experiencing the same issue?

Regards,

Kevin

AidenC · Accepted Answer

Hey Kevin!

Thanks for your message. Unfortunately we are not aware of any issues with BAS outside of lodging which is an issue we are investigating with the ATO at the moment.

A few things I would recommend checking:
1) If your system (desktop PC) time is correct to-the-minute, if this time is not correct this can cause a number of issues with syncing with the ATO and MYOB servers. We always recommend setting up syncing system time automatically within your system clock settings.

2) If your contact sync is green and running. You can find your contact sync on your server in the taskbar and if the icon is red, rather than green we recommend contacting our team so we can investigate this further for you.

If you have checked the above and are still experiencing this issue (or are unsure of any of the steps) I recommend contacting our support team on 1300 555 117 so we can investigate this further for you.

Please let me know if you have any further questions!

Cheers,
Aiden.