HI all
Just wondering if anyone else is having problems with loading invoices into the "In Tray"? The cogs just keep going around. I have done everything that I have been told to do. Can anyone give me any more ideas on how to fix this?
I've definitely noticed this happening more often, my only fix is to fully close MYOB and reopen it which sometimes works, it's very frustrating.
Hi @Hinterland1,That definitely sounds like a hassle.
If the In Tray cogs just keep spinning, this lines up with an issue we’ve seen where the desktop In Tray can get stuck loading, even though the documents may still be sitting there in the browser version.
The quickest workaround is to sign in via app.myob.com, then go to Purchases > Bills > Uploads/In Tray and check for any stuck document there. In similar cases, removing the stuck item in the browser, then reopening AccountRight and trying again has resolved it. Clearing the AccountRight desktop cache can also help. Regards,Earl
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