Open File in Web Browser

Question

When I open MYOB AccountRight through the Desktop version, it opens up fine but when I click on Open in web browser from the Desktop version, I get the following message:  Business needs to be upgraded.  Then if I click on Upgrade business now, I get the following message:  Looks like something went wrong on our end and it won't let me go past this?

V_Oliver · Answer

Thank you all for getting back to me with this information.  I've tried several ways to get in touch with MYOB as well, eg by email, phone, etc to sort this out but no-one seems to be getting back to me either.  Looks like I'll just have to keep trying, like you all have been.

toip · Answer

Yes, and I had the same thing later in the day yesterday: after 2 hours, I left my PC to do some other work and when I came back, the support person had sent 1 message and, because I did not respond, the chat was closed. I have never in my life seen such bad support. I don't think that MYOB have any local technical staff. Further, they do not appear to have anyone responsible for checking that customer support issues are  resolved in a target time frame. I first lodged my support request on June 1 and after 23 days have nothing to show for it. I can't take my company file on  line and hence can't use MYOB's STP. And at this rate I will miss the ATO deadline to notify of my STP supplier.

If I am getting "Priority Support" I would hate to know what "normal
 support is

Lidg123 · Answer

I am having similar issue though appears to be looping on login. Been trying to contact support for 5 days now and nothing can't get through. I have removed caches and tried forced login though nothing helping. Bot as you say does not pass through to any assistance and try and call and wait time says anywhere between 2 and 19 hours. I am unable to run my business and spend all day on phone waiting for someone to pick up this service is abysmal from myob.