Can't access my account in MYOB

Jules_9

Hi, I'm hoping someone has a solution. I am trying to view my MYOB invoices in my account but when i try to log in i get a message that says "you dont have access to this page". all my settings are correct & I can access my online business file just fine. I have been able to log in previously in May to download the tax invoice but now its not working. Any ideas?

Princess_R

Hi Jules_9,

 

Thanks for checking in, and sorry for the slow reply. 

 

In My Account, only the primary contact or billing contact can usually view billing history and download invoices. If you were able to access those invoices before without any trouble, you may be running into a known issue where My Account access needs a quick check and refresh on our side. I took a look at your Community Forum profile, found your email address, and checked your access settings from our end. That’s now been updated, so you should be able to get back into My Account.

 

If it’s still giving you trouble, please reach out to our team so they can check the login details you’re using and take a closer look.

 

Cheers,

Princess