Cost of Premier for 2 data files

Question

What is the monthly fee for Premier with 2 online data files?

Genreve_S · Answer

Hi @Mauzy,

Thanks for giving context to what you are trying to do. AccountRight Premier is indeed the right subscription if you want 2 online company files.

To get this set up, there are 2 parts, both of which can be requested in one go if you managed to get connected to support:

* upgrading your subscription from Plus to Premier
* moving the offline file to the new Premier serial number

Before the file can be uploaded online, the old serial number needs to be removed first so the new Premier serial number can be applied. Since Change Serial Number is greyed out in your file, our Data File Repair team may need to help with that step.

Once that’s done, the file can be uploaded online without losing the data already in it.

Regards,
Genreve

Mauzy · Answer

Thank you Genreve

Previously the link to the Premier pricing was just taking me to the AccountRight pricing. It appears to be working now. I currently have an AccountRight Plus subscription but want to add an additional data file.

I paid for an additional AccountRight Plus trial subscription, but am having a Serial Number problem, and with all the hassles of getting phone support, I shelved uploading it till Support was more readily available.

I installed the second AR Plus (trial subscription) file as an "empty" data file online, hoping I could just restore the offline backup, but the Serial number difference is still an issue. "Change Serial number" is greyed out in offline file.

Then I found out about Premier allowing 2 data files, so what is the process for getting that subscription started, and getting the offline file online without losing data? Hope that is making sense.

Genreve_S · Answer

Hi @Mauzy,

If you're looking to keep two company files online, one AccountRight Premier subscription covers up to two online company files, so you shouldn't need a separate Premier subscription just for the second file.

You can read more here:

* Put your company file online
* Activate a company file

If you want to check current pricing, you can view the available plans here: MYOB pricing. If you need more than two online company files, you can also arrange additional online company files from there or by contacting support.

Regards,

Genreve