I am unable to load Unpaid bills and Unpaid invoices report. I get this error: * Yes I have cleared the cache * Yes I have restarted my computer * Yes I have tried different browsers * Yas I have tried a different computer * Yes I have reduced the time frame and number client's in the look up etc * Yes I have checked the forum - seems this has been a issue for others but MYOB have given no useful solution And yes despite the above it is still not working. I was working fine last week.

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Cannot prepare unpaid bills and unpaid invoices reports

yanni

I am unable to load Unpaid bills and Unpaid invoices report.

I get this error:

Yes I have cleared the cache
Yes I have restarted my computer
Yes I have tried different browsers
Yas I have tried a different computer
Yes I have reduced the time frame and number client's in the look up etc
Yes I have checked the forum - seems this has been a issue for others but MYOB have given no useful solution

And yes despite the above it is still not working.

I was working fine last week.

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Accepted answers

yanni

Hi, @AmandaMYOB,

Thanks for the reply.

It is working as it should today (regardless of the date range).

If I had to do as you suggested: "change the 'Date range' drop down to 'Today'" I would be concerned as that seems to be a bug at MYOB's end not the users and MYOB should fix it rather than expect users to spend time trying to get something so counter intuitive it to work.

I have given up on MYOB Live Chat. They take hours to respond.

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Princess_R

Hi @eljayemm,

Thanks for getting in touch. If you’ve already tried the same troubleshooting steps as Yanni but the report still won't load, please give our support team a shout. They'll likely need to run a fix script on your specific file. You can find all our support options on our Contact page.

Cheers,

Princess

eljayemm

This is happening to me too.

I have also tried all the same things as yanni

Can someone please assist?

yanni

Hi, @AmandaMYOB,

Thanks for the reply.

It is working as it should today (regardless of the date range).

I have given up on MYOB Live Chat. They take hours to respond.

AmandaMYOB

Hey @yanni

If you change the 'Date range' drop down to 'Today' and leave the 'As at' date as you have in the screenshot, you should be able to generate the report without an issue. If the issue persists, please get in touch with the live chat team via MOCA for further investigation.