Do I have to pay MYOB for service s they haven't supplied?

Question

After being forced in this new online product, we have been sitting around waiting for our file to be migrated. We haven't heard a peep out of MYOB - but today they sent us an invoice.

Should we wait until MYOB actually provide us with something before we start giving them money?

Or do we just give them money for nothing?

HappyFeat · Answer

Thanks for the advice. I guess we'd better pay.

EnergyConnect · Answer

From my experience they will not do the migration until the subscription is paid, and then good luck getting any communication back. I paid my subscription over 5 weeks ago and cannot access my files now at all. I have tried all forms of communication multiple times, for weeks, I have an open case on this forum, and yesterday spent the day on the phone (again) for hours on hold but I wasn't giving in. 2 hours on hold, an hour fixing part of the problem.  I did have success with them using a live feed so that they could see the problem in real life from their end. While it hasn't fixed the migration, it has restored my offline files so I can work on them until they get around to migrate them.  I suggest calling the support line just after 9am and be prepared to wait.