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Set up Pay Super today — it only takes a couple of minutes

Mike_MYOB

Hi everyone,

From 1 July (tomorrow), super needs to be paid on payday, not quarterly.

If you haven't set up Pay Super yet — or started and didn't finish — now's the time.

The new sign-up is fully digital. Sign up now and you can start paying super today. It's included in MYOB payroll subscriptions.

Already set up? You can now update your bank details, manage your authorised users, and change your payment limits yourself — all in MYOB.

Visit the Payday Super Support Hub for more information.

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mky2004

Thanks Sai,

Changing the phone number did trigger the verification email and we have successfully processed the payday super

Isaiah_C

Hi @mky2004,

Thanks for letting us know. Please try changing the mobile number in the Pay Super settings to a different number first and save it, then change it back to the original mobile number and save again. This usually triggers the verification email to be sent.

Regards,

Sai

mky2004

Hi Mike, we have just used Payday Super for the first time and have updated our phone number in the pay super section, including putting in the +61 country code.

However we receive an error saying that the mobile number has not been verified and that we need to follow the instruction on the email sent. The problem is that we have not received the email. Payday was yesterday and we have checked back a few times. How do we verify the mobile number - it is the same mobile number as we get the codes to to access MYOB

BronwynHamster

Hi Hewe61,

Have you asked your bookkeeper to add you as a Pay Super Administrator? Once that step is completed in Payroll Settings / Superannuation Payments in the Browser version of the software you should be able to process.

Good luck! Bronwyn

hewe61

Paying Super has now become a headache - signed in as owner and when going to super settings tab says I have "no access to super settings" bookkeeper is set up as online user and again when signing into super settings also gets same reply, tried multiple times to contact Myob to get help via live chat after 90 minutes waiting could not get onto any help

Mike_MYOB

Hi @BronwynHamster , thanks for the post and glad the new button is an improvement.
Totally agree with the feedback on needing to sign in again as well
The good news is that improving this is part of planned work for our team, but I am unable to provide an indication of when it will be delivered sorry.

BronwynHamster

Hi Mike,

MYOB has made it very easy to comply with Payday super, except for forward dating. Which I hope MYOB will review over the next few months.

One Q, a "Pay Superannuation" button has been added to the pay run. Fantastic! Why do we have to sign in again with password to record super? Understand why you would have to do this step for authorising, but not recording. Is this something MYOB might remove?

Cheers, Bronwyn

Ashden

hi Mets

you need to also update your mobile in the super payment authority.

i had the same issue.

go into pay super tab and the select pay super settings at top of that window, then update your email profile. hope this helps.

Blunda13

how i can i download a report from myob that i can send to a different clearing house, i dont wish for myob to be able to r.a.n.s.o.m me later

Mets_Myob

Hi, hoping someone can help me out re Payday Super. I have been set up and I am ready to go, however when I attempt to make my first super payment, a warning message appears that I need to verify my phone number. I checked and my phone number is correctly referenced on my profile, however when I attempt to request verification, the code is not sent to my mobile for me to verify. If someone can point me in the right direction, that would be appreciated.

BronwynHamster

Hi Ashden,

You will also see a red cross beside the employee's name. If you hover over that indicator MYOB will advise why you cannot process. Sometimes it is as simple as missing telephone number.

I have noticed that Flare made funds available for employees onboarding that were no longer accepting contributions. Hopefully, the new requirement that Flare can access the ATO will fix this one.

Cheers, Bronwyn

BronwynHamster

Hi Arjay, this wouldn't work until MYOB actually recognises the processing payment date we enter when paying super. A number of my Clients run payroll with a future dated pay date. Unfortunately, MYOB recognises the forward payroll date but not the forward dated super payment and debits the bank account as soon as it is authorised. This means we have to authorise super payments on the date payroll is paid. Cheers, Bronwyn

Albare

I had this occur for one employee and found that by going into their Super setting and finding their superfund, selecting it again based on the identical spin number I had already entered, the Fund's name was ever so slightly different in the drop down list and also appeared in all uppercase font. Clicked out and went to authorise the super payments and all good.

Ashden

just try to do the first run of payday and 2 of 10 employees file came up with a red X beside their transaction, so i unticked those 2 and went to record again, and the another 6/10 same issue, cant go any further, no reason or error code, anyone explain?????

arjay

Why don't we have a super button that after paying employees, you push super button - it goes straight to the pay super page.

Push pay and done.

Shouldn't need to sign into pay super, already signed in to MYOB.

It already knows who to pay as you have just paid employees.

Can get down to 2 or 1 button if you really want to.

After all, the program should be smart enough to be able to do this