Can't Connect

Bruce100

I am trying to upload my data to online but I get an error message "Unable to connect. A connection to AccountRight couldn't be established. Please check your internet connection or try again later." I tried phoning support but after waiting over 2 hours I gave up. 

Isaiah_C

Hi @Bruce100,

 

Sorry to hear you were stuck waiting so long for support. To start with, I’d recommend closing and reopening AccountRight, then trying the upload again. If the same error still shows, please restart your PC as well, as this can clear temporary files that sometimes cause connection issues. If that doesn’t fix it, please work through the troubleshooting steps on this help page:

MYOB troubleshooting online files. Once you’re there, scroll down to the section called “Fixing connection errors” and work through the 4 steps listed. That page has the full set of troubleshooting steps and fixes for this type of online connection error.

 

If the error still persists after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account for further help.

 

Regards,

Sai