Can't open a new account

nsaunders

I have an existing MYOB account and am swithing to a new trading entity as of the 1.7.26.

I am attempting to create a new file.

I get all the way through to the create new file section and then get an error message,

Unable to create new file, contact myob

 

Genreve_S

Hi @nsaunders, 

 

Thanks for laying out where exactly the error comes up. That certainly is confusing, especially when you’re getting right to the last step, and the file still won’t create.

A couple of things to check:

• If the file name is long, try shortening it. File names can’t be more than 40 characters, including spaces.

Create the company file locally first, rather than trying to create it online. Once the local file is created, open it and go to File > Go Online to upload it.

If those steps don't work, I recommend reaching out to our support team so they can take a deeper look. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,

Genreve