Exiting AR Premier and being asked to confirm closing program

Question

As header states I am asked to confirm exiting AR Premier 2026.5.0 when shutting down the program on my workplace desktop PC however on the laptop and home desktop PC it closes immediately without the extra pop up window confirming I want to close the program.

Is there a way to get the confirmation back on the laptop and home pc as sometimes I've wanted to minimise the window and not close down the program.

Albare · Answer

Ironically can't log into MYOB now.....I know there is a Telstra data outage however I can log into the forum, AR Business (browser), can use my browser to read a newspaper website  but get a loop for AR desktop

Seems AR desktop can now open.

Albare · Answer

Hi Genreve,

The software versions have to match as you cannot open a file once its been upgraded on one pc and you then try and open it on other PC as you get a prompt to upgrade before opening it.

Genreve_S · Answer

Hi @Albare,

That does seem odd if the warning only appears on your desktop and not on your laptop.

The software is designed to warn users and help prevent accidental closing. I checked and couldn’t find any similar cases matching what you described. I recommend checking whether the software versions match, and also trying to clear your AccountRight cache.

If those troubleshooting steps don’t bring the warning message back, I recommend reaching out to our support team so they can investigate further. You can contact them by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve