Action required: SMSF super payments may fail — closed ESA providers

Mike_MYOB

Hi everyone,

If you have employees with self-managed super funds (SMSFs), there's something you need to check before your next pay run.

A number of SMSF electronic service address (ESA) providers closed before 1 July 2026 — including SuperChoice (SMSF), CFSCSSMSF, ClearviewSMSF, MercerSMSF, and AUSPOSTSMSF.

An ESA is the address an SMSF uses to receive super contributions through SuperStream. If an employee's SMSF is still linked to one of these closed providers, their super payment will fail.

What you need to do

Your employee (as SMSF trustee) will need to get a new ESA from an ATO-registered provider and send you their updated fund details — ABN, BSB, account number, and new ESA.

 

Once you have those, create a new SMSF record in MYOB with the updated details. Existing SMSF records can't be edited, so it does need to be a new one.

• If you haven't paid yet: process your other employees now and pay the affected employee separately once their new SMSF record is set up.
• If a payment has already failed: reverse the batch, reprocess it without the affected employee, then pay them separately once the new SMSF is ready.

Your employee can use this ATO page to find an approved ESA provider and keep their details up to date: Is your ESA up to date? (ato.gov.au)

For the steps in MYOB:

• Reversing a super payment →
• Adding an SMSF →

If you're not sure whether this affects any of your employees, check your employee SMSF records and look for ESAs from the providers listed above.

 

Regards, Mike

Princess_R

Hi @coco21,

 

Thanks for following up. The first thing I’d strongly recommend is confirming the ESA directly with the SMSF itself, as that’s the best way to make sure you’ve got the most accurate and up-to-date ESA. Some ESAs are no longer active, so even if the details look right elsewhere, it’s really important to validate them with the SMSF first. 

 

Once you’ve confirmed the correct ESA, the next step is to recreate the SMSF using those updated details. When doing that, add something extra like “NEW” at the end of the fund name, then link that newly created fund to the employee and try processing the super contribution again.

 

If it’s still not going through after that, this really does need to be looked at more closely by our support team. I understand getting through is taking longer than usual at the moment, but our team is working hard to get through all customers and respond as quickly as they can. While you’re waiting, you can also go through our virtual assistant MOCA, which can connect you with our live chat team.

 

Cheers,

Princess