Uploading offline files to new serial number

Serena-H

Hi

i urgently need help (I’ve been on hold to myob support for over 4 hours) this is the second attempt trying to get through to helpdesk

 

I have a business in Accountright, and it’s also online

 

I have a second business that has always been offline. Due to the recent changes, about up loading online, I went ahead and subscribed to a new subscription and received my new serial number.

 

when I go to change the serial numbers over in the offline company file, and submit it, I get a notification saying that I’ve already activated my max files available to me. 
how to I get past this??

I just want to upload my offline file to the new online subscription with the new serial number.

 

i can log on to the online file with the new subscription but of course nothing has been uploaded and my business information etc is not there

 

can anyone please help?

thank you 

Isaiah_C

Hi @Serena-H,

 

I’m sorry you’ve had such a hard time getting through, especially after being on hold that long. From what you’ve described, the message about reaching the maximum number of files means the serial number setup needs to be changed on our side before you can upload that offline company file to the new online subscription. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can update the serial number for you and help get the file linked to the new subscription correctly. Once that’s been done, you should be able to move forward with uploading the offline file. Thanks for your patience. 

 

Regards,

Sai