Bank Feeds not Updating...CBA a/c

Question

My desktop MYOB Bank Feeds hasn't updated for the last few days. I have logged in online and that hasn't updated either in the reconciliations page. But I can see lots of entries in the bank transactions page. So its clear that there is data to be uploaded to my bank feeds.

Earl_HD · Answer

Hi @shauncoef,

I can understand why that would be concerning, especially when you can already see the transactions in your bank account.

This one would need further assistance with our support team, and as you already have a case with us, the team is still working through higher-than-usual demand across our support channels, so responses are taking a bit longer than we’d like at the moment. They’re working through the backlog as quickly as possible, and we appreciate your patience while they look into this for you.

Regards,
Earl

shauncoef · Answer

This is still not working and I can see in my online bank there are transactions, but both on the App and in the online portal there are no updates to the bank feeds or bank transactions.

shauncoef · Answer

Thanks for this Feedback Earl_HD.

I have tried numerous times to submit fresh support requests via My Account and they just don't appear in the portal. There is not much room to make an error, so I can't see that I am doing anything wrong other than submitting. It is very frustrating. You try on the phone and are on there for 2+ hours waiting.

I have checked whether there were any bank feeds delays and that the filters are set correctly, they haven't changed from the original setting. If nothing changes I will try again to submit another support request but do not hold much faith that this will be received. 
Cheers
Shaun