Subscription payments coming from wrong bank account

Foxhaven

Hi everyone,

 

All of a sudden the past 3 months my MYOB subscription has changed to being a direct debit from an old subscription bank account (I dont know why they even still have these old bank details on file).. Previously it has been from the correct bank account.  Nothing shows in my myMYOB payments, so I cannot change it through there.  I have emailed MYOB 3/4 times and unable to get any help.  I am not prepared to sit on the phone for hours.

This matter has now become urgent & I am not sure where to turn.

Any ideas??????

AmandaMYOB

Hey @Foxhaven 

You can manage your subscription payment details via your My Account dashboard, more information and step by step instructions can be found on this page.