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MYOB account issue

terrycheung07

Hi there

I am an account right v19 user , I have been told that I need to put the file online in order to continue with the service with MYOB.

However my email address has been hacked and I was not able to log into my myob account and could not move my file online.

my email address with MYOB is terrycheungnzyc@hotmail.com.

is there anyway to change my registered email?

thanks

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terrycheung07

Hi Liz

thanks for that. I will give it a try

Regards

Terry

Liz_A

Hi Terry

So you have accepted their "free upgrades" along the way. Given that you had v19, you should have a perpetual licence and as long as you don't need payroll or live bank feeds, you will be able to revert to an earlier version as long as your actual file hasn't been upgraded. To do this, you need to

Uninstall v2026.5

Download v 2026.4 from here

https://www.myob.com/au/support/downloads?srsltid=AfmBOooQU5EhT-waIqq-Kqgc663YBgJZrV9d3Cyuimzb1xFK2N_D8y9o&page=1

DISCONNECT FROM THE INTERNET

Install v2026.4 and follow random_nuggets instructions here

Preventing AccountRight automatic software updates. | MYOB Community

You can now reconnect to the internet as auto updates won't work.

Open your file (or restore from last backup) to continue.

Cheers

Liz

mailto:majubawest@hotmail.com

terrycheung07

Hi Liz

Yes I started with accountright V19, now when I clicked inside it said accountright 2026 5.0 .

so am I still allowed to use the software offline?

whenever I tried to open the file it directly to the myob web site and asking me to log in

terrycheung07

Hi Liz,

when I start my MYOB library , its instructing me to upload an offline file to continue . After I have uploaded the offline file it linked me to MYOB website for login and I am not able to login my account as my email address has been hacked . I am not able to access any information from the MYOB

terrycheung07

Hi Sai

Thanks for the reply. yes I have been trying to call the support team this morning. The recommended waiting time is over an hour and I am calling from oversea. Is there any other way to solve this? I need to use the software asap as I am not able to access the information offline now.

Liz_A

Hi @terrycheung07

If you are on v19, you wouldn't have been using payroll or live bank feeds so if you just need confirmations which MYOB said they were stopping at the end of February 2026 (even though this service is still working), then contact FGH Tables for confirmation codes and you can continue to use your version without having to pay for a subscription and deal with Telstra outages.

Cheers

Liz

Isaiah_C

Hi @terrycheung07,

Thanks for letting us know, and I’m sorry to hear your email has been hacked. If you no longer have access to the email address linked to your MYOB account, you’ll need to get in touch with our support team so they can help you with the next steps around updating your registered email. Once that’s sorted, you’ll be able to continue with getting your file online.

Regards,

Sai