Forever, if the Inclusive or exclusive box is checked on the invoice when it is printed, saved to .pdf or emailed, the sent invoice is the same as the recorded invoice on the screen.
Suddenly, lately, regardless of how it is sent, the Invoice the customer downloads is GST Inclusive - the summary is exclusive but not the invoice.
Why has this happened?
It is not convenient for GST Exclusive customers.
Thank-you , they have reached out and I will hopefully find some assistance now.
regards
Terri
Hi @TerriW86,
I’m really sorry you’ve been left waiting and had to follow up several times, especially after a callback was arranged.
We’ve followed up on your support case with our Case Management team for review. We appreciate your patience.
Regards,Genreve
This is unbelievable
I booked a support session on 13/7 - next available date 3/8 (now 2/9) no one called.
So on 3/8 I Lodged a support request. received a case number - no one called. I have left 2 other messages quoting the case number -= nothing
I have been a MYOB client since 1992 that is a long time and a lot of $$$$$. Have been forced to use XERO for something else and hate it, but now seriously exploring that option.
Final straw today I went to authorise the Super payment and it took the 20 minutes for the code during which time you cannot use MYOB and then it said I am not authorised to do this. Checked authorised users and I am still there!!!!!!!
Hi @TerriW86,Thanks for raising this, that definitely sounds frustrating, especially if the invoice is showing one way on screen and then downloading differently for your customer. That’s not how you’d expect a GST Exclusive invoice to behave, so we’d want to take a closer look at the file and how the invoice is being generated. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards,Earl
Self-help & Learning
Level up your skills and find answers across all MYOB products
Help Guides
MYOB Academy
