Duplicate Sale Cant be deleted in MYOB AccountRight

Precision123

I have a sale that has some how duplicated itself with all the same payments applied except for the "Transfer from Deposits" (You can tell they are the same by the "ID No.".

I have tried to delete the payments applied so I can delete the second sale which I have now put a D in the invoice number to identify it, but MYOB wont allow me to delete it.When I click on the History of the transaction it crashes MYOB? Any suggestions?

 

 

Genreve_S

Hi @precision123, 

 

Thanks for sharing the screenshots. From what I can see, you’re trying to delete the duplicate sale rather than the original one.

 

It also looks like the duplicate sale is tied to transfer from deposits entries, which is why it isn’t behaving like a normal invoice deletion. In a standard deposit-linked sale, a reversal is often the next step, but because this one appears to have duplicated transfer from deposits entries, the transaction may be out of balance.

 

If your software won’t let you delete or reverse it, the best next step is to contact support and share the screenshots so they can check what's causing it. You can reach out by creating a ticket in My Account or connecting with our live chat through MOCA, our virtual assistant.

 

Regards,
Genreve