I've merged customer cards in error. I now need to separate 20+ years of data for 2 customers all now in one card. Devastated and there'll be no sleep tonight!
Hi @sterlingaccount,
That’s a painful one, especially with so much history involved.
Unfortunately, customer cards can’t be unmerged once they’ve been combined in AccountRight. If the wrong cards were combined, the recovery option is to restore a backup from before the merge, then re-enter anything added since that backup.
Here’s the help article: Combining cards.
Regards,Genreve
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