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Record Supplier payment and Prepare electronic payment online vs desktop

CR62

I decided to enter a few supplier invoices in the Online version today for the first time. I also had the Desktop version open so I could check that everything was working correctly at each stage.

When I recorded the supplier payments as EFTs in the Online version, everything appeared to process correctly, and the payments were listed in Prepare Electronic Payments. However, when I opened each individual EFT payment, it stated that the banking details were unavailable.

These suppliers have been paid numerous times in the past and their bank details have not changed. I checked the supplier cards in both the Desktop and Online versions, and the bank details were present in both, so I'm not sure why the Online version was saying they were unavailable. I wasn't prepared to risk processing the payments.

I deleted the EFT payments in the Online version and instead processed them in the Desktop version. Everything worked as expected there, and I was able to prepare, download file and process the EFT payments successfully.

Before processing the EFT file in the Desktop version, I checked the Online version again, and it was still showing banking details unavailable for the same payments.

Is there a known issue or glitch between the Online and Desktop versions that would allow EFT payments to be processed in Desktop but not in Online? What would have happened if I hadn’t checked each EFT individually online - would it have processed or rejected it?

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Accepted answers

Isaiah_C

Hi @CR62,

Thanks for checking this before processing the payment. What you’ve described does line up with a known issue in the browser version that our team is already investigating.

If the supplier card has been set up correctly with the relevant bank account details, this warning about banking details being unavailable can be ignored. The bank file will still be created using the bank account information saved on the card. That would also explain why the payment worked as expected in the desktop version. So in this situation, if everything on the supplier card is correct, the payment file should still generate with the right details. If you’d rather avoid the warning for now, using the desktop version as you did is still a good workaround while this is being looked into.

Regards,
Sai

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CR62

Thanks for the update Sal and confirming that the payment in this instance would have gone through regardless of the warning.

I currently use both desktop and online, but I'm trying to use online more and find it very frustrating when things don't work as they should. You said you're aware of this issue, do you have any idea when it will be fixed?

Isaiah_C

Hi @CR62,

Thanks for checking this before processing the payment. What you’ve described does line up with a known issue in the browser version that our team is already investigating.

Regards,
Sai