Just another with this issue.Emails forwarded automatically for intray email address never turn up.Some do, most dont.As other people have done:Tested with exchange system forwardsTested with user forwardsManual forwards mostly work.
The emails SHOULD not need this
be annoying? It is a failure of your system to handle headers in email.We have suppliers who email invoices.This goes to an email address - eg invoicesThis forwards to the stupidly complex email address for the myob inboxSo viarulesforwardsdoesnt workNot useful, not working, a failure
Hi @leibholdqpbc
We have a couple of suppliers that happens to - we remove any signatures, and anything in the body of forwarded email, plus the subject - and it seems to work fine - so something in the forwarded email stops it.
Hi @leibholdqpbc, Thanks for raising this. I can see why that’d be annoying, especially when some forwarded emails come through and others don’t.From what we’re seeing, In Tray works more reliably when the document is sent as a direct email attachment to the file’s unique In Tray address, instead of being auto-forwarded through another mailbox. A good workaround for now is to send the PDF as a new email, or drag and drop it straight into In Tray in the browser.
It’s also worth double-checking that you’re using the current In Tray email address, as generating a new one switches the old one off. You can also visit these help pages for more information: Uploading documents via email Working with uploaded documents
Regards,Earl
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