Payables reconciliation with tax report

Question

Hi all,

Any chance there is a quick fix for "Something went wrong" error when trying to open the report Payables reconciliation with tax report? I have tried another browser and cleared the cache. Still same result. I have tried in AccountRight and also the cloud. Any help would be appreciated.

Jennifer

Screenshot 2026-07-17 145517.jpg

Genreve_S · Answer

Hi @Jennifer71,

I appreciate you including a screenshot. That error message is quite general, so it's difficult to find exactly what caused it just based on the screenshot. Since you’ve already tried another browser, cleared the cache, and tested both AccountRight and the browser, it looks like this may be a data issue in the file rather than a browser issue.

A few things to try:

* Run the report for a shorter date range
* Go to Settings > Reports settings and click Save to refresh the report settings
* Check your Accounts list and make sure no header accounts have been added under another header as detail accounts
* If the issue only affects this report, export your accounts list and import it back into the file, then try the report again

If it’s still not loading after that, you’ll need to contact support so they can check the file further and apply a fix if needed. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve