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Capture app

AlexBint

Today the capture app stopped working. It says it needs to be updated to a new version. I went to the app store and there isn't a new version. Is there a fault with it?

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AmandaMYOB

Hi all!

We’ve resolved the issue affecting some MYOB Capture app customers in New Zealand using Android devices.The latest version of the app includes a fix for the incorrect message saying, “This version is not valid anymore. Please update to the latest version.”To get the fix, update the MYOB Capture app to the latest version in the Google Play Store.

All comments

AlexBint

Great. Uninstalled and reinstalled the latest version and it seems to be working ok.

AmandaMYOB

Hi all!

HowardN

Nope, still doesn't work
Unable to draw a Crop rectangle around the receipt and app shuts down
Xero doesn't do this to us

AmandaMYOB

Hey all.

We’re aware of an issue affecting some MYOB Capture app customers in New Zealand using Android devices.

An error message may appear with, “This version is not valid anymore. Please update to the latest version.”
If you see this message, do not click “ok”, as this will close the app. Instead, tap outside the message box to dismiss the message and continue using the app. You can still log in and upload receipts to Uploads and In-tray as normal.
This issue only affects Android users. iOS is not affected.

Our team is currently working on a fix, and we’ll share another update once this issue is resolved.

eagleboy64

I can confirm the same issue. I wonder if anyone knows when we will get the new one. I am in NZ. Seems a bit slack to have not thought this through before making the old one obsolete.

Genreve_S

Hi @AlexBint,

That update prompt is coming from the older MYOB Capture app. It’s been replaced by MYOB Assist, and the Capture app has also been removed from the App Store, which is why you’re not seeing a newer version there.

If you’re in Australia, the next step is to download MYOB Assist and sign in with your own MYOB details. You can read more about that here: https://myob.com/support/myob-business/purchases/working-with-in-tray-documents/using-the-myob-capture-app

If you’re in New Zealand, MYOB Assist isn’t available there yet, and there isn’t a replacement app available at the moment. You will need to manually upload each receipt.

Regards,

Genreve