Email address change when receiving online payment advice

BineBarDining

Hi Brains Trust

 

I would like to know if there is somewhere that a different email address can be set up so that when a customer pays their invoice online, the other email address gets the notification? I don't actually know where the set up of the receiving email address comes from in the first place to amend.

 

Thanks

Simone

Isaiah_C

Hi @BineBarDining,

 

Thanks for explaining this. The email address for the “You’ve got paid” payment notifications isn’t changed under My Account. It depends on how you send your emails:

 

• If you use AccountRight to send emails, go to Setup > Preferences > Emailing and update the Reply-to Email Address.
• If you use Outlook to send emails, go to Setup > Company Information and update the email address there.

Save the change, then send a small test payment to confirm the notification is going to the right address. You can find more guidance here: Online invoice payments.

 

If the notification still goes to the old address, please check your junk folder and email rules, then reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can review the Online Payments setup. 

 

Regards,

Sai