Supplier Invoices Not Showing In Pay Bills for One User Only

Question

Can anyone recommend a solution for us?

We have one user that when she goes into Suppliers "Pay Bills" the Supplier Invoice numbers do not show - only the purchase order numbers.

Things we have done/checked:

* Cleared the MYOB Cache
* System Preferences - We have ticked and unticked and logged off and back on:

3.  Checked screen resolution

4.  Reset the layout within the supplier bill payments window:

None of the above worked however other users can see Supplier Invoices when they process payments.

Would appreciate any advice.

Thankyou

VGIR · Answer

Thanks Genreve, I have lodged a ticket.

Genreve_S · Answer

Hi @VGIR,

Thanks for checking those steps. It does seem odd that only purchase order numbers appear.

Since the setting is ticked and works for other users, please check that this user is opening the same company file and using the same AccountRight version.

If it still doesn’t work, please contact support with the screenshot and AccountRight version. You can create a ticket in My Account or chat with MOCA, our virtual assistant.,

Regards,
Genreve