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AccountRight Attachments

Clairhowley

I'm having problems sending invoices & PO's. Email goes through without the attachment. Also, can't save the form to disc. Please can someone assist?

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Accepted answers

Rickh86

you may have to re-create the form,
The fullstops worked for me on my invoice template, but the orders and quotes templates didn't work, I ended up going back into the invoice template pressing save as and then renaming it to orders and edited from invoice to order

All comments

RDes

Calibri was the issue for me too. Weird considering this has been the font for 15 years and never an issue. Changed to Arial and all fixed.

Doreen_P

Hi @NarelleJW,

That sounds like a back-and-forth for something that was working last week. Since the troubleshooting steps haven’t fixed the attachment issue, the best next step is to contact our support team through the Contact Us page. They can take a closer look at your file and see what’s happening behind the scenes.

Cheers,

Doreen

Smiler

I went onto a 'predesign' version of the templates and personalised it - took time but fixed and bck up and runnign. The alternative is to roll back the latest Windows update but who knows that it wont be the same in future...

NarelleJW

No solution has worked for me. This is getting very frustrating and time consuming when everything was working fine last week. Please fix MYOB...

SueWood

We found a solution by uninstalling the most recent Windows update. Once we rolled it back, the invoices and PDF attachments started working normally again.

SueWood

We found a solution by uninstalling the most recent Windows update. Once we rolled it back, the invoices and PDF attachments started working normally again.

Smiler

I ended up redesigning my templates using the pre-made templates as it was easier, since some worked with the font change and others did not. Sorry - not great news

JoDoyle1

I am still not able to send invoices to the printer or to PDF from desktop.

Just edited my invoice form by changing the font, didn't help.

What am I supposed to do about sending invoices?

jenniek

@Mike_MYOB - Hi Mike - can we please have a decent reply from MYOB support regarding this - this solution seems like a work around - it works a few days ago - what changed - it is only MYOB with emailing and attaching that is causing issues - everything else works.

DJMX5

The issue was solved for us by changing the font in our custom forms from Calibri to Arial. Only line line was Calibri (was hard to find) and it stopped all of those from printing or emailing. Others suggested any change to the form will fix it but that did not work for us. For us, it was the use of the Calibri font (which has been there for 10+ years. on our forms).

MowbraysRetail

I had this exact issue since yesterday. I had to change the fonts on my forms to

aerial and this fixed the problem.

Smiler

I had to remove Calibri and replace with arial on my form - some working others not

AH1

this is NOT a solution. I cannot believe how poor the support for this software is lately

AH1

Hi @Genreve_S , a lot of us are having the same issue.

I have modified the form (from Desktop), and it still will not export or attach. I have also attempted to send (from Browser), it APPEARS to send, but is not being received by the recipient.

whatwhy

Didn't work for me either

Rickh86

in short, find a form that is usable and edit that

Rickh86

Clairhowley

Didn't work for me.

ewilkinson

Add a full stop somewhere on the form?

Rickh86

go to Setup, customize forms, add a full stop somewhere and hit save, fixed it for me

Rickh86

same problem

whatwhy

Same issue here, all worked fine yesterday and now will not print or save custom forms.

MYOB default form saves fine.

Email sends with no attachment.

Going via print, then to print to PDF generates a file that is corrupted.

jenniek

I have the same issue with a client - was working fine 2 days ago. Now no attachments going when they email - and they cannot print any invoices @Mike_MYOB

Clairhowley

I've just contacted LiveChat. They suggested editing the customised form. Said that sometimes the images can become corrupted. I've gone through that process, but it still doesn't work. Works ok when using the plain paper format. They said it may be due to an update, but they were not sure. It's a bit ridiculous. I don't want to use the browser version, as I can't get it to track emails through Outlook. Another issue altogether.

SueWood

I'm experiencing the same issue. Was fine yesterday and no not working.

ewilkinson

I have the same issue:

Since today, customised invoice forms no longer generate valid PDFs from AccountRight Desktop. This was working normally yesterday.

The issue occurs on three separate computers in three different locations accessing the same online company file.

Troubleshooting completed:

Standard MYOB Plain Paper invoice generates and prints to PDF correctly from Desktop.
Custom invoice displays perfectly in Print Preview.
Custom invoice generates a corrupt/invalid PDF from Desktop.
Email itself sends successfully from Desktop, but the PDF attachment is missing.
Send to Disk does not create a usable PDF.
Saving the customised form under a new name does not fix it.
Removing images from the customised form does not fix it.
The exact same customised invoice generates a valid PDF perfectly through MYOB Browser.

Genreve_S

Hi @Clairhowley,

Thanks for sharing. It sounds like the invoice or purchase order is being sent without its attachment, and the form itself won’t save. That isn’t expected behaviour.

We’ve seen similar AccountRight cases where saving the document to disk and attaching the saved PDF to a regular email worked as a workaround. If the document also won’t save to disk, creating a new customised form has helped in a similar case.

If neither option works, or you need further help, please contact our support team by creating a ticket through My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,

Genreve