PRINT & EMAIL REMITTANCE ADVICE / CASH SALE PAYMENT TIMING OUT

NailEquip

Why does a suppliers Print / Email / Print and Email change (by itself) in the Pay Bills.  I know it's only a little thing, but it's very annoying having to go back into payment change to Print and Email, etc.  

 

Also,  WHY WHY WHY when entering a payment for a cash sale does it take so long ( because of time outs etc) to actually be able to pay off a cash sale?  If it's for an account holder it's nearly instant.

 

Sharon

Doreen_P

Hi @NailEquip,

 

For the Print / Email setting in Pay Bills, it’s worth checking the supplier card and the default payment settings, as that’s usually what controls how the payment is set up each time. If it keeps reverting, that can sometimes point to how the supplier is saved in the file rather than the bill itself. For the cash sale payment delay, that’s usually tied to the way the transaction is being processed in MYOB and the file timing rather than it being instant like an account payment. If it’s timing out a lot, it may need a closer look from support to see what’s slowing the transaction down in that file. You can reach out them via the Contact Us page so they can help check both issues properly.

 

Cheers,

Doreen