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Cant print customised forms

built4purpose

Hi, We can't seem to print customised forms, we could yesterday, but we can't today. I can print normal forms but not the customised ones? Any suggestions?

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Accepted answers

Smarthomes

Edit your forms to substitute and instances of the Calibri font with Arial

All comments

Doreen_P

Hi @MPW07,

There isn’t a new update to share just yet, but the issue is still being investigated. To make sure your account is included in the tracking and that you’re notified once it’s resolved, please submit a support request through My Account. That way, your case can join the tracking of issue.

Cheers,

Doreen

MPW07

Can we have an update from MYOB please?

Isaiah_C

Hi @dant,

I understand why you’re looking for this. It’s not the most obvious setting. If you’re using the browser, go to Settings (⚙️) > Sales settings > Templates. From there, you can open an existing template or select Create template to update things like your logo, colours, title, business details, and which columns appear on invoices, quotes and statements. You can’t change the font through the browser.

Regards,

Sai

DanT

Is it even possible to customise forms and change fonts via the browser UI? If so, where is this located?

DanT

This is not a solution, when are you going to fix it?

Princess_R

Hi @MPW07,

Thanks for the update. I understand that the steps shared in this thread haven’t resolved the issue for you. Our development team is continuing to investigate, and we’ve posted an update in this community forum post. Please keep an eye on the post for the latest information from the team.

Cheers,

Princess

MPW07

This does not work, done it this morning

michael152

I have this problem its a font in your form Calibra which is causing the problem if you change it it will come right. I am waiting for MYOB to fix it rather than change my forms. i was mentioned that back dating windows update will fix it, but someone else tried without sucess

Doreen_P

Hi all,

Thanks for trying those font changes already. If changing everything from Calibri to Arial still hasn’t fixed it, another workaround is to uninstall the latest Windows update. You can also keep an eye on this Community thread for more info: Unable to print custom invoices.

Cheers,

Doreen

Trav9999

I changed all font instances to Arial, no good.

Couldn't see any that were missed. Even deleted every single item on the page and just inserted one field with Arial. Still no good.

trikok

Having the same problems with the customised forms not printing. I have also tried the minor edits with no luck.

Smarthomes

Apparently this may be related to the fonts used on custom forms and a recent windows update.

Just changed from Calibri to Ariel in a couple of locations, saved the form and now all good

Smarthomes

Same issue here.

Printing of customised forms - Invoices etc is all OK

Have tried editing the remittance advice form as resaving - no luck

Will print to pdf however all graphics are lost.

Isaiah_C

Hi Everyone,

Thanks for letting us know about the trouble printing your customised forms. We’re currently carrying out maintenance, which may be affecting this feature. Please keep an eye on the MYOB maintenance update for the latest progress. Once the maintenance is complete, please try printing again. If you’re still unable to print, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into this.

Regards,

Sai

HiTune

We are having the same issue, can print if we go online. but not ideal.

ewilkinson

Same problem for me & when I did an edit the customized form still didn’t work.

johnnysopals

Yeh my exact same problem, there was no problems yesterday and now today, only some customised forms print and others don't for some reason??

I tried the above refresh with minor edit and doesn't work for me

AmandaMYOB

Hey @built4purpose

We are aware of some users experiencing an issue when printing or emailing invoices. A workaround available at the moment is to click into an existing form template, make a minor edit and save it to refresh the form. You can then remove the minor edit and save the form again. You should be able to email/print out without an issue after that.

built4purpose

Also experiencing issues with in tray, slow, says not attached but is there after a few minutes.