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Surcharging Pop Ups

BJ3

How long will the pop ups for "1 October surcharging changes" persist in AR Desktop?

I've seen this persistent pop up about 10 times this morning and I've only been in the office for an hour.

I think all of these pop ups should have a don't show me again link to acknowledge and stop.

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Accepted answers

Mike_MYOB

Hi @BJ3 and all. Confirming that the banner (and the pop up) related to surcharging changes on Oct 1st have been removed based on the feedback here in the forum.
Thank you all for bringing this to our attention.
We will get this fixed up and put back in place, most likely next week.

All comments

Edwina

Hi Mike,

I've had to shut down and restart 3 times since this morning's update at around 7.30am. The message regarding the surcharge change is no longer a pop up thank you but a permanent link on the sales register. Could this be using up valuable 'energy' as I can't even print a small order at the moment without constantly receiving Retry messages.

Mike_MYOB

Hi everyone, just wanted to update that the message was re-added last night, but this time with the pop up removed.
If you find that the pop up is still showing you should just need to check that you are on the latest version and update. Regards, Mike

BJ3

Just wondering, does anyone know what date the new surcharging rules come into effect?

Asking for a friend...

BJ3

Do we need to log off and back in or will there be an update overnight?

Mike_MYOB

DaniGW

It's everywhere, please make it go away.

Mike_MYOB

It has a mind of its own at this point! It REALLY wants you to know about these changes.
You were spot on with your other comment, this was intended to just show once and then only show when going to the "i" (unsure if this was a click or hover though)
The team are still looking into it, hopefully I can share an update soon

Edwina

Especially as it is the 14th August - its complete overkill to have it as a pop up now. Less important issues have not had a pop up at all!

I have closed it multiple times and it persists every time I go to print an invoice. Please turn this off MYOB!

BJ3

Hey @Mike_MYOB it even wants to be there for your email

BJ3

Yah mate, I would have had this pop up come up 30 times now. Every time I go into a sale and even the sales register. By the end of the day this will be etched in my memory. I'll be dreaming about October 1 tonight 🤨.

The annoying thing is that even when I move to a different program it persists and covers just like the pic below, until I click the X. Then I go back to AR Desktop and it pops up again.

It's happening right now while I'm writing this message.

Isaiah_C

Hi @BJ3,

We understand why you’d want a “don’t show me again” option. Seeing the same pop-up repeatedly can be a real hassle. At this stage, we haven’t confirmed how long the “1 October surcharging changes” pop-ups will continue to appear in AccountRight Desktop, or whether a dismissal option will be added. The surcharge changes take effect from 1 October 2026, and there’s nothing you need to change today. We’ll share more product-specific guidance before the change takes effect.

Regards,

Sai