RECEIVE PAYMENT JOURNAL CLASHED WITH OTHER CUSTOMER ACCOUNT

TIM17

We are using MYOB account right, when the girl general invoice and apply payment caused following issues: 

the  receipt journal as below:

, when click on the arrow. showing as

unable to edit it, only can recap the transaction 

If click on the arrow 

comes out :

, linked to different customer and different $ and from previous year. 

 

As the  receipt journal $404.16 is mistake, MYOB doesn't let me delete or edit this journal , and linked to previous customer. 

Can I help to fix the issue, please ? Thank you 

Doreen_P

Hi @TIM17,

 

Thanks for the screenshots. If this was a customer deposit on an order, it may be linked to the invoice. To check, open the invoice and look under History. If you see Transfer from deposit, then it came from an order. Once the order has been converted to an invoice, the deposit can’t be deleted on its own. The invoice needs to be reversed first.

 

More information:

• Customer deposits
• Reversing a transaction

 

If it wasn’t from a customer deposit on a converted order, or if you need further help, you can reach out to our support team via the Contact Us page.

 

Cheers,

Doreen