Selecting shipping address for invoices

Question

Hi,

Can anyone tell me how I can print the selected shipping address on the sales window to my customised invoices?

It doesn't matter which address I choose from the drop down menu, it always prints the first shipping address (Address 2).

Thanks.

Doreen_P · Answer

Hi @eZRYM,

Thanks for sharing the details. We’ve replicated this in AccountRight and the selected shipping address printed correctly in our testing. This will need a closer look from our support team so they can investigate what’s happening. Could you please raise a support request via My Account and include screenshots of:

* The selected address in the Enter Sales window.
* The customised form settings.
* The print preview showing the incorrect address.

You can also reach out to them on Live Chat via our virtual assistant, MOCA.

Cheers,

Doreen