MYOB DOUBLE BILLED SINCE JUN2026 AND MYOB NOT REPLYING TO ANYTHING

Question

MYOB Please reply to me urgently.

We have been billed $330 for 2 subscriptions for consesutively 4 months since June 2026 but we only have one subscriptions. Emailed to support, created tickets multiple times for months but no one reply or response. Please get back to me urgently and fix this and issue refund. This is really unacceptable. What happen to your support team?!!!

Sue135 · Answer

The email is different from what I used in the forum.

Can you pm me so that I can send you the email address this issue was related to? There's no option to pm you and send you the confidential information directly.

Thank you for replying to me.

Isaiah_C · Answer

Hi @Sue1234,

I’m sorry to hear about the duplicate subscription charges and the delay you’ve experienced in getting a response. I’ve tried to pull up your account using the email address you’re using, but I can’t see any existing case linked to it. If you haven’t submitted a request through our support team yet, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate the duplicate billing and review your refund request.

We’re currently receiving a high volume of requests, so there may be a delay in getting back to you. The team will assist as soon as an agent is available. Thanks for your patience and understanding.

Regards,

Sai

Sue1234 · Answer

Client is using MYOB Accountsright, please respond to this urgently.