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Taxable Payment adjustment reason- error

unknown

Is there a work around for this error yet? I have several returns to lodge where clients need their refund. Thankyou

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Accepted answers

LAKSHMIPRIYA

Hi Becca,

This rejection can occur in a few different situations:

If the Taxable Payment Schedule is showing in the ATO pre-fill information but has not been included in the return.

If the taxable payment amount in the return differs from the amount shown in the ATO pre-fill information.

If the taxable payment details have been entered correctly according to the ATO pre-fill information, but the return is still rejected with CMN.ATO.IITR.EM0075.

If the issue relates to either of the first two situations, please contact our Support team and we can assist you with reviewing the details and lodging the return.

If the taxable payment information in your return already matches the ATO pre-fill information and you are still receiving this rejection, this is a known issue currently being investigated. Unfortunately, the return cannot be successfully lodged until the issue is resolved.

We apologise for the inconvenience and appreciate your patience while this is being investigated.

All comments

LAKSHMIPRIYA

Hi Becca,

This rejection can occur in a few different situations:

If the Taxable Payment Schedule is showing in the ATO pre-fill information but has not been included in the return.

If the taxable payment amount in the return differs from the amount shown in the ATO pre-fill information.

If the taxable payment details have been entered correctly according to the ATO pre-fill information, but the return is still rejected with CMN.ATO.IITR.EM0075.

If the issue relates to either of the first two situations, please contact our Support team and we can assist you with reviewing the details and lodging the return.

We apologise for the inconvenience and appreciate your patience while this is being investigated.

unknown

So we cannot lodge these tax returns? Is that correct?

LAKSHMIPRIYA

Hi Becca,

Thanks for reaching out.

At this stage, there is no fix available for the Taxable Payment adjustment reason error. The issue is currently being investigated as a high priority. Apologies for the inconvenience.
We will provide an update once we have further information or a resolution from the team.
Thank you for your patience and understanding.
Priya