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PURCHASE INVOICES FROM IN TRAY

srequip2020

Hi all, we have noticed today that when we bring an invoice from the Uploads/in tray to enter it as a bill none of the invoice information is being brought in and we have to manually enter each one. Is anyone else having an issue?

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Accepted answers

AmandaMYOB

Hey all.

The team were able to release a hotfix last night to address this issue. Service should now be restored, thanks for your patience whilst we worked to resolve this.

All comments

AmandaMYOB

Hey all, service has been stabilised now. Can you please attempt to re-upload the documents. Please delete previous attempts of uploading the document first. Cheers, Amanda.

FHK

I am having this issue with MYOB, it is not picking up details when I go to create a bill from a pdf in the InTray. These are suppliers we have used for a long time and now it doesn't pick up the supplier name automatically (which it used to do for most of our regular suppliers). Then when you choose the supplier name, it doesn't fill the fields with date, invoice number and amount. It seems to be doing it randomly - a few invoices get filled automatically, but many that are our regular suppliers aren't. Is anyone else having this problem? Is there a fix.

I have cleared the accountright cache today as suggested in another post.

Becca2468

I am having the same issue with invoices. I just got an update from account right for the software, it is not copying data from the invoice over. Can some one look at this?

AmandaMYOB

Hey all.

The team were able to release a hotfix last night to address this issue. Service should now be restored, thanks for your patience whilst we worked to resolve this.

AmandaMYOB

Hey @srequip2020 and all,

Thanks all for taking the time to raise this. The team is investigating further, we've published it over on the status hub here. You can subscribe to stay notified on the top right. Thank you for your patience whilst we work to resolve this as soon as possible.

Helen_Keegan

Yes same issue. Can't upload to Purchases intray

arm1979au

Using the browser version should be consider a war crime and crime against humanity.

I'm stuck using it for the 20 invoices I uploaded and have no way of getting them out. Taken 3 times longer to code them.

unknown

You are currently able to work via the browser version until fixed (who knows when), which is what I'm doing. Frustrating but still able to work.

Fiona22

There is an issue.

I contacted MYOB support via a live chat and have received the following email:

Thank you for your patience while we investigated the issue with your MYOB In Tray.

We have confirmed that this is a known issue affecting the AccountRight desktop In Tray. Clearing the cache did not resolve the problem, but your documents are still available online under Purchases > Uploads.

As a temporary workaround, please use the browser version of MYOB to access and process your documents:

Sign in to MYOB through your web browser.
Open the affected business file.
Go to Purchases > Uploads.
Open and process the required documents.

I have also added your account as impacted by this known issue. You will receive an email update once the issue has been fully resolved.

We apologise for the inconvenience and appreciate your understanding.

Kind regards,
MYOB Support

JennaIDEAL

I am also having this issue very frustrating had the same issue a 10 months back took a full week to fix

ROGMichelle

My in tray docs have disappeared as well. Desktop version. Methinks there is an issue.

arm1979au

Having the same problem as well.

Just sat down to code 180 invoices before the end of day. Not a promising start. 😡

PulseAcct

I am having the same issues, I cant link any of the documents to bills, it is saying my in-tray is empty on the desktop version. And my online version wont link anything.

Eric3

What leads you to believe it's being sorted?

DeborahBurns

All three sets of books we run have no invoices in the In Tray and are showing the

Eric3

Same here, In-Tray in AR Standard is not loading anything, and I get this in the main menu:

They online version has the documents that I was expecting to be in there, but they're all dated for tomorrow for some reason?

Marlyse

My client had this problem first but now the in-tray is empty on the desktop version, but we can see them in the online version.

Clients uses desktop so this is a huge inconvenience with the amount of documents in the intray.

Would be helpful for MYOB to investigate and fix.

unknown

Hi @srequip2020

I am having the same issue.

I believe it is getting sorted.

Princess_R

Hi @srequip2020,

Thanks for checking in. Keying this in by hand is a real drag. We haven't seen any other reports on this yet. I’d recommend hitting up our support team directly so they can take a look in real time. That way, they can see if it’s tied to the last incident and loop in our product team to investigate.

Cheers,

Princess