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Generating reports - Payroll and GST

Arnel

Is anyone else having trouble generating reports ie, Paye reports for the month and GST?

I have been trying since last week and I just keep getting the wheel of doom....

Who do I contact? thank you

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Isaiah_C

Hi Everyone,

I'm sorry to hear you’re having trouble generating your payroll and GST reports. We don’t have any reported issues with report generation at the moment, so could you try clearing your browser’s cache or opening MYOB Business in another browser? You can also check the MYOB Status Hub for any ongoing issues.

Regards,

Sai

SharonSL

Mine has just started working again - I wonder if they are monitoring this and fixing on a case by case basis?

GT_55B

Yes, just going in a circle doing nothing!!

Arnel

I did try another browser, as they requested, made no difference.

Arnel

Apparently this is an issue they are aware of and are working to fix, although they could not give me a timeframe. Hopefully before the 20th for PAYE payment!!! If you haven't lodged a fault, I would recommend, seems they are working through individual faults as they come up.

unknown

yes, very frustrating! i assume you log a call or wait for it to be fixed. sometimes clearing your cookies can help.

SharonSL

Yes I'm experiencing this too, not helpful at all!!