Issue with Invoices being emailed to Purchases in Tray not turning up in the in tray to be entered

Question

Has anyone had a problem with invoices which have been emailed from Outlook to the MYOB In Tray not turning up in the In Tray to be entered?

If I drag across the invoice to the in tray no problem however, if emailed, it's a hit and miss situation.   I have many companies using MYOB and its a real problem in some of the company's but not all.

Thankyou

Leanne

LDOG · Answer

Thanks Chris

Murphy's Law - the functionality is working today, however when it occurs again (which it will) I will try deleting my email signature first before sending.

The weird thing is that I have about 10 MYOB entities and its only for a couple of them that this is an issue.   I will respond when I have tested your theory.

Regards

Leanne

AXSHS · Answer

Hi Leanne,

Finally got to call MYOB just now after failed attempts over the last 2 days - bloody daylight saving (I'm in WA :)  )

Have solved this issue for me and don't know whether this might help you.

We recently changed email signatures and for whatever reason this was blocking the emails being sent.

Not ideal that for very email with an invoice attachment I need to delete my signature, but it works.

Best of luck

Chris

LDOG · Answer

Hi Chris

Relieved that it is just not us this is an issue and calling MYOB Support is a waste of my time to be honest.  Sometimes I feel I know more about MYOB than the 'Support' people do.

This has been an issue for some time now, surely there are not just the two of us having the same issue with the emailing of invoices to the InTray in the purchasing module

Regards

Leanne