Bank Register shows transactions, but I cannot see them when doing a Bank Account Reconciliation

Question

Spoiler

Can  someone assist please.  Only thing that has happened to file is that account has rolled over a financial year, could this have caused an issue?

Doreen_P · Answer

Hi @Julie---1,

Thanks for confirming you're seeing the transactions in bank register. First, check that you’ve selected the correct bank account and statement date. Only unreconciled transactions dated on or before the statement date will appear. If those details are correct and the transactions are still missing, please contact MYOB Support via the Contact Us page so they can take a closer look.

Cheers,

Doreen

Julie---1 · Answer

Thank you for the reply:

If I go to the bank Register the transactions are displaying.

Princess_R · Answer

Hi @Julie---1,

Thanks for getting in touch. I’d be happy to help.

A financial year rollover shouldn’t cause issues with your reconciliation window or delete transactions. If a transaction is missing from the Reconcile Accounts window, it may have been entered against another bank account or included in a previous reconciliation. Please make sure you’re working in the correct bank account, then check whether those transactions have already been reconciled.

Cheers,

Princess