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MYOB incorrectly locked us out although subscription to date

cyber4me

Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily.

So I wonder how many other customers had the same problem

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cyber4me

why is it up to me its MYOB fault. Why dont you find out why you are cancelling my subscrition

cleolu

SAME

cleolu

YES...exactly the same

cyber4me

I cant believe it, I just got another email cancelling my subscription. What is wrong with MYOB?????

We dont have time to waste hours rectifying your mistakes. Do something to fix your problem

Doreen_P

Hi @wass1,

Sorry you’ve had to spend time getting this sorted. We’ve checked your account and can see a member of our support team has since helped you, and your subscription is now reactivated.

Cheers,

Doreen

wass1

The same thing has happened to us today. Still trying to sort it out. Not impressed MYOB.

Doreen_P

Hi @cyber4me,

Sorry your team was locked out for an hour and a half, costing your business time and wages. After more than 30 years with MYOB, this isn’t the experience you should have had. From what you’ve shared, our support team identified a system glitch, rather than a missed payment, as the cause. I can’t confirm how many other customers were affected, but I understand why you’d want reassurance that this won’t happen again.

Cheers,

Doreen