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intray issues

merkelj

Hello,

I have been having troubles uploading invoices to the in-tray since yesterday. It uploads them, but wont let you create the bill unless you enter the details in manually. Just wondering if someone in MYOB help could look in to this please. Thank you

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Accepted answers

AmandaMYOB

Hey all, service has been stabilised now. Can you please attempt to re-upload the documents. Please delete previous attempts of uploading the document first. Cheers, Amanda.

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AmandaMYOB

Hey all, service has been stabilised now. Can you please attempt to re-upload the documents. Please delete previous attempts of uploading the document first. Cheers, Amanda.

AmandaMYOB

Hey @merkelj @arm1979au

Thanks for taking the time to raise this. We are currently investigating an issue where customers may experience intermittent errors when scanning documents into the In Tray/Uploads screen. We've posted it over on the status hub, you can subscribe to stay notified here.

arm1979au

Yep. Having the same the issue. Intray is not OCRing/prefilling the information for documents uploaded. Might work for 1 in 20, but the others need to be completely manually entered.

Happened to a colleague yesterday, so has been an ongoing issue for a couple of days now.

@AmandaMYOB Is there an incident or investigation going on into the problem? Any updates.

Just embarked on my weekly pay run. Looks like I'm not going home in time again today.