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LeanneB_Horizon's avatar
LeanneB_Horizon
Trusted Partner
6 years ago
Solved

GL Journals and Google Chrome browser issue

Anyone know the trick..client is having no issues elsewhere, but when using Chrome and doing a GL journal, and press + to add a line, it jumps them out so they cannot add a line?  They can import no problem, and also use another browser no problem, so something in Chrome.  They are on the latest Chrome version

  • RadikaMahaldayv's avatar
    RadikaMahaldayv
    6 years ago

    You can run Chrome in ingonito mode and it will work ;)

    You could also look at changing the shortcut so that when Chrome is launched, it automatically starts in incognito.

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  • Stuart-enabling's avatar
    Stuart-enabling
    Partner
    6 years ago

    This issue is currently being investigated on MYOB parent ticket SR# 155915064103. It seems this issue affects only some sites, even where the same version of Chrome is used. The only workaround appears to be to use any other browser except Chrome.

  • RadikaMahaldayv's avatar
    RadikaMahaldayv
    Partner
    6 years ago

    You can run Chrome in ingonito mode and it will work ;)

    You could also look at changing the shortcut so that when Chrome is launched, it automatically starts in incognito.

    • jlpatch's avatar
      jlpatch
      Trusted Partner
      6 years ago

      There are other screens also affected - stock Receipts and stock Adjustments.   You enter the quantity, enter the unit costs, enter the extended amount.  Save the record, and quantity changes back to 1, and unit costs changes back to current unit cost.  

      • Stuart-enabling's avatar
        Stuart-enabling
        Partner
        6 years ago

        That's interesting, as I don't appear to have the issue you described on my sites with the Chrome GL Journal Entry.

  • jlpatch's avatar
    jlpatch
    Trusted Partner
    6 years ago

    One of our consultants found out how to remedy this without having to use incognito mode or using another browser.   The remedy is: ( drumroll ) remove all the stored passwords for url  https://yourcompany.myobadvanced.com on the users computer.

     

    Alternative - upgrade to 2018 release.