Accountantlink

Hi

I am using MYOBAccountright Plus, I have to do the 'accountantlink - send to MYOB accountant office'. I found MYOB quitted on me non stop and most time 'not responding' and freezed everything. 

I am just not sure what to do to make it work, I want to do it quarterly. I tried both email and disk option. None works. I have good & stable internet connection. Using MYOB on my desktop. I tried run MYOB only (without other programs open). Restarted computer, internet. Tried first thing before anyone is here. Nothing seems to work. If anyone can help, will be much appreciated.

Thank you.