Hi IT_Dan_The_Man ,
That Error screenshot doesn't seem to have come through correctly. Can you try posting again?
(Note, I don't know AE at all, but I know Delphi apps, and I know MS SQL Server, so I might be able to help from general knowledge).
Hi Will,
I've attached it to this post now.
Cheers
Hmm, unfamilair to me, though my general read is that it's disconnecting people for being inactive. Is there a new profile setting around idle timeouts maybe?
Hi IT_Dan_The_Man,
there were no updates between 2018.1 and 2019.0 for the System Release application.
The error you are seeing would indicate that the SR-DAL application (which provides a SQL database access to the System Release based applications) is no longer able to "talk" to the application at the specific IP address, and it terminated without closing the tables that it opened.
This would indicate that it crashed when (most likely) a Tax ledger was open.
To help troubleshoot the issue, I have some questions :
If this occurs for all users on this workstation, but no other workstations, then I would suggest performing a workstation uninstall, then reinstall (with AV off) to allow the installer to correctly register required DLLs etc.
If this is occuring for all users from all workstations, then it could be caused by something different - answers to the above would be helpful.
Hi MattN
It's happening for all users when they're editing properties on a client file. They will be in the client updating different fields and then the system release window will crash without error. That error I've attached will then show up in the event view logs on the sql server, not each individual endpoint.
