error on using Transaction Journal function

[yanpin]

Transaction Journal sometimes down and has to restart MYOB. This function is not always has issue. Like this moring, I have used it for a couple of times without issue but suddently from some point, it's down and i have continued tried more than 10 times and it keeps the same issue. Is this the system issue? Cause this happened from last year. Thank you.

[Princess_R]

Hi @yanpin,

Thank you for raising your concern with us, and my apologies for the delay in response.

Please allow me to extend a warm welcome to the community forum! I hope you find it a valuable resource.

I cannot imagine how upsetting it is to experience intermittent issues with the Transaction journal, especially when it disrupts your workflow. Your patience and persistence in this matter are truly appreciated. While I can't pinpoint the exact cause of the issue right now, I want to assure you that I'm here to help. We can troubleshoot this by getting the diagnostic log and a screenshot of the exact error message to identify the cause of the issue. If you're still experiencing issues accessing the transaction journal, please don't hesitate to let me know. 

Cheers,

Princess