Connection error troubleshooting

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MYOB Moderator Neil_M
5,269 Posts
MYOB Moderator
New Zealand

Connection error troubleshooting

Hi everyone.

 

 

In light of the recent Optus outages, here is a recap of a couple of quick and easy things you can do if you are getting connection errors in AccountRight to try and resolve them.

 

Switch off the modem 

  • Switch off the modem and leave it switched off for a couple of minutes. This might seem overly simple but don’t discount it, as the humble modem can accumulate a lot of information inside it. By switching the modem off and leaving it for a few minutes it allows the modem a chance to clear ensuring that you are connecting with a fresh connection.

Use a different connection 

  • Try a different connection to see if you can connect. Whether it’s a hotspot off your phone or you call your accountant to see if they can access your file on their end, this can help you work out whether the problem is with your connection or with AccountRight.

 

Disable the antivirus

  • Have you tried disabling your antivirus temporarily to see if you can connect to your company file. As the antivirus monitors and can impact on internet traffic coming into and out of your computer. Temporarily disabling the antivirus can help you determine if it is causing issues with connecting to your file.

 

Our help article, Error: Connection error, does give some additional troubleshooting steps and more information on how to resolve some connection errors



Kind regards,
Neil
MYOB Client Support
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